Patient recall may present just that kind of opportunity. We’ve heard from member practices that patient recall can be performed in a multitude of ways. Below are some of the strategies that offices use. In fact, some offices use a combination of these strategies.
- Direct phone calls by practice staff
- Automated recall using practice EMRs and patient portals
- Automated recall vendors (Televox, Vital Interaction, Talksoft, Relatient, etc.)
- Quarterly quality reports focused on well child appointment and vaccination opportunities
- Vaccine manufacturer patient recall programs
In addition, we’ve have heard from CPP members that these visits are a perfect time to catch patients that need vaccinations. Some offices use their patient recall systems to encourage patients to visit their practice website and patient portals, where they can check on vaccination reports and schedule appointments when necessary. We know that from a revenue standpoint, well child and immunization administration visits can drive significant dollars to the bottom line. We would be interested in your experiences with patient recall. What works for your office?
Last Fall, the AAP launched a new Pediatric Care Online website that now includes Patient Education online and the RedBook online all under one umbrella. CPP has updated the PCO user tips and posted them on the CPP website to help our members easily navigate the new and improved site. The tips are categorized by “Site Functionality” and “Site Content and Navigation”.
Please also remember that you can access PCO remotely, from a mobile device or a home computer. See Tip #3 for details!
In 2014, CPP assembled a list of tips and best practices from CPP members and top vaccinators across the country to help providers manage vaccines cost effectively . The tips range from very simple – “Join a not-for-profit Physician Purchasing Organization like CPP, who provides a significant rebate back to members.” – to more advanced – “Negotiate payer contracts for adequate vaccine reimbursement using the CDC Private Sector Price List plus 20%-25% to account for costs associated with vaccine storage, handling, etc.” To find out how to manage your vaccines more cost effectively, take the CPP Challenge by going to www.CPPChallenge.com. Or click here to see the entire list of vaccine management tips. Don’t lose money on vaccines or vaccine administration in 2015!